Do I Really Need A Spanish “Twin” Of My Website?
We’ve always recommended that a company’s Spanish language website always be a mirror image of their English language site, or at least not look and feel like an afterthought.
No doubt, a majority of U.S. Hispanics online are bilingual, yet many feel more comfortable with Spanish, especially when considering complex purchases.
In the end the purchase decision is all about emotion. So, having a twin Spanish site is not really about language, but creating an environment where consumers feel more at ease when making the decision to spend their money.
Best Buy launched it’s Spanish language e-commerce site in August and noted some benefits straightaway:
— …Best Buy translated most of its site into Spanish, 12,000 SKUs, but not more easily understood products such as movies and music. One anecdotal indication of how Spanish speakers use the new site is that Best Buy employees are reporting customers coming into stores with printouts of product information from the Spanish-language site, Grace says.
— “Customers are spending roughly double the amount of time on the Spanish site as English-language customers,” says Ana Grace, the retailer’s Spanish site manager. “We’re wondering, is that because they haven’t had this level of detail before and are really digging in? We’re not sure.”
— Best Buy, No. 12 in the Internet Retailer Top 500 Guide, is not reporting sales figures for its Spanish-language site, but Grace says traffic is growing and many Spanish-speaking customers have commented favorably on the Spanish content. In addition, she says, the Spanish site gets higher marks on such survey questions as “would you refer to a friend?” and “would you return?” than the English site.
Besides creating a more comfortable purchase environment Best Buy also benefits from digital word of mouth, Hispanic consumers will now more readily refer a friend.
Source: Internet Retailer








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