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Ghost Brands and Purchase Heuristics

Ghost BrandsHow many brands have come and gone which left some sort of enduring, but atrophied, stamp in our memory? Probably more than just a few. An article in this Sunday’s NY Times mag looks into how “dead” brands are brought back to life, either as the 2.0 version or as “stealth store brands”

What’s really interesting here is how some of these brands actually leverage purchase “heuristics” (mental shortcuts) of consumers. Many of these revived brands are not at the level of Coke or Nike, yet they still have a familiar ring to consumers which helps in building sales without the marketing and time investment required to firmly establish a brand in the minds of consumers.

Intro to article below

Do you remember Brim? The coffee brand? Perhaps you recall its advertising slogan: “Fill it to the rim — with Brim!” Those ads haven’t been shown in years, and Brim itself has been off retail shelves since the 1990s. Yet depending on how old you are, there’s a fair chance that there’s some echo of the Brim brand in your brain. That’s no surprise, given that from 1961 to around 1995, General Foods spent tens, if not hundreds, of millions of dollars to get it there. But General Foods disappeared into the conglomerate now known as Altria, which also acquired Kraft, maker of Maxwell House. With much smaller sales than that megabrand, Brim soon disappeared — except, perhaps, for a vague idea of Brim that lingered, and lingers even now, in the minds of millions of consumers.”

What’s that worth? A small company in Chicago, called River West Brands, figures that it’s definitely worth something, and possibly quite a lot. The firm did its own research a year or so ago and claims that among people over the age of 25, Brim had 92 percent “aided national awareness.” What this means is that if you ask people anywhere in America if they have ever heard of Brim, about 9 out of 10 will say yes. If true, that’s potentially a big deal. Building that level of recognition for a new brand of coffee — or anything else — from scratch would involve an astronomical amount of money, a great deal of time, or both.

Marketers like to talk about something called brand “equity,” a combination of familiarity and positive associations that clearly has some sort of value, even if it’s impossible to measure in a convincing empirical way. Exploiting the equity of dead or dying brands — sometimes called ghost brands, orphan brands or zombie brands — is a topic many consumer-products firms, large and small, have wrestled with for years. River West’s approach is interesting for two reasons.

A link to the article here.

Filed under: Marketing — Richard Phillips on May 19, 2008


A Little Comic Relief

Filed under: The World — Richard Phillips on May 7, 2008


© 2009 Arámbula Phillips Communications, Inc.
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